“ The prints arrived safely. What is your return policy? My boss, doesn’t like the images, which I understand is subjective (– probably in reaction on the 11^th September –) and no reflection on the condition or any representations you made. Sorry to bother you with this ”

(Mrs. A. P., September 26, 2001)

“ I receives them today in very good condition, thank you and dont forget to tell me about … items, best regards ”

(Sign. L. B., April 5, 2002)

„ heute kam das Paket – vielen Dank für die excellente Verpackung. Das Bild ist wirklich sehr schön … Wir freuen uns auf Ihre (weitere) Nachricht. Herzliche Grüße aus F. “

(Herr + Frau T. C., 13. Mai 2002)

“ I am pleased to inform you that I received the book in good order and it is very beautiful, I have looked at it now many times and it is very useful for my studies. ”

(Mevr. E. E., June 29, 2002)

„ heute kam ich wieder nach Hause und fand die Bilder vor. Sie sind wohlbehalten angekommen und in einem guten Zustand … Vielen Dank für Ihre Mühe “

(Frau E. K., 24. Juni 2002)

“ I hereby confirm safe receipt of the two dias you so kindly sent us … Thank you so much for your kind help and splendid service ”

(Mrs. M. K., September 16, 2003)

“ Subject: Thanks!

Thanks for your kind reply. I wanted to comment that your thoughts on freedom (the quote that you had on the end of your message to me) are exactly the same as my beliefs.

I write, however, because I was surprised to get it from Europe … Although an American, almost all my early family were Huguenots … In fact, my relative, Jan C. is noted as the earliest C. to have arrived in N. America (in 1636, I think) … ”

(Mrs. C. F., November 14, 2003)

„ Danke für den wunderbaren (Ridinger-)Scan … der meine Argumentation zur Verwechslung in der Staffierung der Porzellane dokumentarisch bestens belegt. Darf ich um Ihre Zustimmung bitten, ihn in meiner Arbeit zeigen zu dürfen? “

(Herr J. R., 7. Juni 2004)

“ Thank you very much for your prompt and very cooperative handling of this order. I very much look forward to seeing the map ”

(Mr. D. R.-H., January 26, 2005)

„ besten Dank für die Mail und Ihre Sendung … Das Werk und die Kauf-Abwicklung sind wirklich tadellos! Nochmals besten Dank … “

(Herr D. B., 9. Oktober 2006)

And how does niemeyer’s react if they think an item may finally not come up to the customer’s expectation ?

“ I would consider it being wiser to drop the matter at this point, however, as in the end you might not be truly satisfied. Then it is always better to wait until we can become friends on an item that stirs up less discussion. Best regards ”

(niemeyer’s to Mr. C. G., October 16, 2002).